Meet Scott T. – Your Dedicated Customer Service Expert

At Ross Brothers, customer experience is just as important as the quality of our work, and Scott T. is at the heart of it all. As our Customer Service Expert, Scott ensures that every client receives the highest level of care, communication, and support throughout their restoration journey.

With years of experience in customer relations and service excellence, Scott understands that dealing with mold remediation, water damage, or restoration projects can be stressful. That’s why he’s committed to making the process as smooth, transparent, and stress-free as possible. From the first call to the final walkthrough, Scott is there to answer questions, provide updates, and ensure that every client feels confident in the solutions we provide.

What sets Scott apart is his genuine passion for helping people. He doesn’t just handle customer inquiries—he builds relationships, ensuring that each client feels heard, valued, and supported. His ability to empathize with homeowners and business owners during difficult times allows him to provide reassurance and guidance when it’s needed most.

Scott also works closely with our remediation and restoration teams to coordinate schedules, streamline processes, and address any concerns along the way. His proactive approach and attention to detail help keep projects on track while ensuring that clients are always informed about what’s happening with their property.

For Scott, customer service isn’t just about answering calls—it’s about creating a seamless experience and delivering exceptional care. His dedication to client satisfaction is a big part of what makes Ross Brothers stand out in the industry. If you have a question, concern, or need assistance, you can count on Scott to be there with solutions, support, and a commitment to going above and beyond.