Ross Brother’s emergency response team arrives within minutes of your call and upon confirmation of insurance coverage immediately begins to remove water from your home by using high capacity commercial grade pumps. Every one of our emergency response trucks is fully equipped with a complete array of water removal and damage prevention equipment. The water removal begins as soon as possible to prevent mold and bacteria growth.

After all standing water has been removed and you have contracted with Ross Brothers Property Restoration to repair your home; drying and dehumidification begins. This step is important to clear up any remaining moisture after water removal. High powered commercial fans and dryers are used to facilitate the drying process; to effectively accomplish this; Ross Brothers employs moisture eliminating air movers and an EPA-registered ASA-1000 decontamination system which allows us to thoroughly repair your home quickly, safely and effectively.

Fortunately, most homeowners that experience major water damage will have homeowners insurance to pay for the repairs. However; navigating the insurance claim process can be extremely confusing and frustrating. When you are contracted with Ross Brothers, one of our trained and certified professionals will assess the extent of the water damage in your home. Ross Brothers Property Restoration is recognized by all major insurance carriers and when we are your contracted restoration company, we will work with your insurance carrier on your behalf. We will work to ensure that your claim is processed as quickly as possible and that the settlement covers every aspect of the damage.

For project estimates, we use an insurance industry standard estimating program called Exactamate. This allows us to communicate directly with the insurance carrier in their own language. An Exactamate estimate typically contains 30-40 pages and is precise down to the minutest detail including items like the quantity, type and size of the nails and screws to be used.

Upon completion of the estimate, we meet with your insurance carriers’ adjuster and walk the entire project with them to compare notes and ensure that they have included everything required to completely restore your property. Remember… an insurance adjuster is not a general contractor… and may not pick up on certain details that are important to do a complete and proper restoration.

All personal belongings need to be cleaned and sanitized to prevent unwanted mold and bacterial growth. In fact, to prevent mold related illness, The Environmental Protection Agency (EPA) recommends discarding materials that haven’t been thoroughly cleaned and dried within 48 hours of water damage. Ross Brothers Property Restoration employs the use of high tech air scrubbers to sanitize and remove micro particles and moisture from the air.

The final step is for our restoration craftsmen and craftswomen to begin construction and get you back in your home as quickly as possible. We understand that we are working with a lot more than just your property… we are rebuilding your future and restoring your hope. Throughout the duration of the reconstruction, your project manager will be your contact and will keep you in the loop at all times, and with Ross Brothers Property Restoration; the job is never completed until you are 100% satisfied.